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Frequently Asked Questions

My controller display is not operating correctly.

Make sure all of your cable connections to the touchscreen are secure and connected properly.

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My door is stuck with product in it. How do I get it open?

Wait until the chamber temperature reaches zero and contact your local authorized service provider.

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My jacket/generator won’t turn on. What should I do?

Most often a temperature sensor has failed and caused an alarm condition. Check the temperature readings in the Manager, Service, or Cycle select menus for abnormal temperature readings on the jacket or chamber probe. A failed probe would read a…

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My spore test (biological indicator) has failed. What happened?

There are several items that can cause a spore test to fail. The primary reason why a sport test fails (i.e. the biological indicator grows bacteria) is because the indicator was not exposed to a sufficient combination of temperature and…

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My touchscreen is frozen. What should I do?

Reboot the autoclave by turning the power off and back on. If it is still frozen, contact us or your local service provider.

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My unit is not working properly, can you help me troubleshoot?

Of course we are glad to assist you.  Please contact us with the serial number for your autoclave or contact your local Consolidated authorized service provider

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Steam is filling up the room. What is wrong?

The first step is to ensure that the door is closed all the way. If that is not the issue, contact us or your local authorized service provider.

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The ink is not showing up on the printer paper. What could be wrong?

The wrong paper could be installed. Make sure impact paper is used with impact printers and thermal paper is used with thermal printers. Thermal paper has a gloss finish and impact paper has a matte finish. Also, refer to this…

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The items in my autoclave are not drying and are coming out wet (i.e. wet packs)

A wet pack can occur for any number of reasons. There is no single place to look first. There are, however, certain operator behaviors and processes as well as mechanical failures within an autoclave that could lead to the moisture…

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The lights on the Opto-22 board seem to be working but the valve(s) are not.

Check for a blown fuse inside the controller. If the light on the fuse is on then it is blown.

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