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Frequently Asked Questions

How do I repair or reassemble a solenoid valve.

Check out our instructional videos here: http://www.consteril.com/resources/instructional-videos/

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How long does a field upgrade/controller conversion take?

Depending on options and configuration, approximately 6-8 hours.Refer to this page for more information: http://www.consteril.com/products/smart-options/sterilizer-control-upgrade-kit/

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How many gallons does my RO System need to generate to run the generator/autoclave?

Refer to the production specification sheets located here: http://www.consteril.com/resources/literature/ or review your installation instructions.

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How much does a controller upgrade cost?

Please contact us to speak with sales for more information

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How often do you recommend doing PMs?

The frequency of your preventative maintenance program is typically dictated by the number of cycles you run, your facilities SOP’s, or the requirements of the state. Contact us for direct advice on this topic or read our maintenance guidelines article: http://www.consteril.com/steam-autoclave-answers-to-3-common-maintenance-questions/

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How to access the printer ribbon?

Refer to this page for instructional videos: http://www.consteril.com/resources/instructional-videos/

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I still have growth in my media (liquids) after autoclaving. What’s wrong?

It’s important to set the proper sterilization time for your given volume of liquid. Refer to this page for more information on autoclaving liquids: http://www.consteril.com/steam-sterilization-cycles-part-2-liquids/

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Is my Consolidated sterilizer data safe in the cloud?

When data is transmitted between your Consolidated sterilizer and the cloud, it is encrypted using HTTPS/TLS.  Stored data is then encrypted and secured by server-side AES-256 bit encryption provided by Amazon Web Service (AWS).

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Liquid media is spoiling (is not being sterilized properly).

Check to make sure the exposure time is appropriate for the amount of liquid in the largest container (see chart in Operator Manual).

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My company would like to be factory trained. Do you offer training classes?

Yes, we offer training classes at our Boston, MA facility throughout the year.  Please contact us to find out when our next class is scheduled.

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