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Frequently Asked Questions

What do I do with controller upgrade sales opportunities?

For a new controller upgrade, email the lead to [email protected] immediately with the complete customer contact information, as well the serial number of the unit if applicable. You will be the installer and we will need an installation quotation from you. CSS will quote the customer directly. Remember controller upgrade opportunities are eligible for a […]

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What else should I be selling with a controller upgrade?

A Complete PAX is recommended with every control upgrade installation to ensure the entire autoclave has all good components.

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What information do I need to place a parts order?

Please supply the sterilizer serial number to ensure the correct part is ordered, and the shipping address if different from the service group office address.

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Who pays for shipment?

The party placing the order covers this shipping charge. We are happy to provide a shipping estimate cost upon request. CSS will include a shipping and handling fee to all parts orders. When placing a parts order please indicate the level of urgency or the order will ship via Ground shipment.

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I need a part ASAP what is your cut off time for same day shipment?

We stop taking parts orders at 3:30pm EST Monday through Friday (excluding company holidays and other planned absences). Some parts may have a lead time such as a non-stock item, or if it requires programming and/or factory labor prior to shipping. You will always receive confirmation when your parts order is received, so if your […]

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Can I have Net 30 Day terms on my parts orders?

Unless otherwise previously arranged, parts orders are to be paid by credit card upon shipment.

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I need controller parts for an old PB and/or MC but don’t see them on your parts list. Can I still get them?

Please contact our parts department directly with the autoclave serial number for more information, as the answer to this question depends on the part(s) you need. We will provide all available options. Depending on the age of the unit, we may recommend a controller upgrade or new unit.

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I would like to order parts but don’t have the unit serial number. Can I still place an order?

We do require the serial number to place some parts orders, such as heaters for the generator, but not all. If you do not provide the serial number, we cannot verify that the order is accurate. If you are unsure of the part you need, please provide the serial # to CSS to avoid error. […]

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Does CSS only ship parts orders with UPS?

We also ship with FedEx or DHL, however we do not have a daily pick-up with these carriers so there is a chance you could experience a delay.

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Can I customize or add other parts to the SterilCARE PAX so I can get the discount?

When a SterilCARE PAX is requested, initially the factory recommendation will be provided. Our parts PAX can be customized to best meet the customer’s needs, but the basic structure of the PAX must stay intact.

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