Repairs Contact Our Service Department OEM Repair Request Form Preventative Maintenance FAQ's Sterilizer Service and Maintenance Quick Jump: Jump To Service Plans Parts Troubleshooting At Consolidated, we believe that sterilizers should be easy to use, service, and maintain. We understand that a steam sterilizer is a critical piece of equipment that our clients rely on in order to have a fully functional research lab. To maximize uptime and keep your equipment in peak condition, we offer SterilCARE™ service plans and PartsPAX solutions to simplify autoclave maintenance. We strive to provide our clients with a service support team that is accessible, educated, and driven by the highest standards of excellence. Our professional service staff is dedicated to providing exceptional customer service and supporting our products worldwide. For service assistance with installation, troubleshooting, repair, and applications assistance, please contact us. Downloadable Resources Protect Your Investment Learn how to properly maintain your autoclave. Get the eBook SterilCARE™ Brochure Learn how to properly maintain your autoclave. Download Jump To Service Plans Parts Troubleshooting SterilCARE™ Preventative Maintenance Service The SterilCARE™ Preventative Maintenance Service Program (PMP) is designed to help keep your steam sterilizer running at top performance for many years. SterilCARE™ Plan Components Choose from two SterilCARE™ plans, or contact us to arrange for a custom configured maintenance program. Safety Plus Includes components that ensure your autoclave is running safely. Proactive Planned maintenance that minimizes sterilizer downtime Inspection Frequency Annually Every 300 Cycles Replacement Frequency of Safety Component Annually Annually Replacement Frequency of PM Components As needed and determined upon inspection Replaced at every inspection PartsPAX Included Safety PAX To be determined and based upon frequency of service Get a Quote Get a Quote Safety Plus Includes components that ensure your autoclave is running safely. Safety Plus Proactive Inspection Frequency Annually Every 300 Cycles Replacement Frequency of Safety Component Annually Annually Replacement Frequency of PM Components As needed and determined upon inspection Replaced at every inspection PartsPAX Included Safety PAX To be determined and based upon frequency of service Get a Quote Get a Quote Proactive Planned maintenance that minimizes sterilizer downtime Safety Plus Proactive Inspection Frequency Annually Every 300 Cycles Replacement Frequency of Safety Component Annually Annually Replacement Frequency of PM Components As needed and determined upon inspection Replaced at every inspection PartsPAX Included Safety PAX To be determined and based upon frequency of service Get a Quote Get a Quote Custom For a customized service program please contact Consolidated to discuss your specific facility requirements. Contact Us SterilCARE™ Preventative Maintenance Parts Kits Safety PAX Includes components that ensure your autoclave is running safely. CSS recommends this PartsPAX™ to be changed out annually regardless of number of cycles. Performance PAX Includes all essential components to ensure your sterilizer is running smoothly. CSS recommends this PartsPAX™ to be changed out every 300 cycles. Complete PAX Includes all Performance PAX and Safety PAX components plus a few other key recommended replacement parts. CSS recommends this PartsPAX™ to be used if maintenance hasn’t been performed in over a year and/or the autoclave sees heavy use. Inspection Frequency Annually Every 300 Cycles Every 300 Cycles Sterilizer Part/Component Safety PAX Performance PAX Complete PAX C3 Chamber Cleaner Starter Kit Door Sealant Internal Door Lock Assembly* Door Gasket Jacket Safety Valve Chamber Safety Valve Door Lubricant Valve Assembly: Chamber, Jacket, Exhaust, Water, Gasket Air**, Gasket Exhaust** Vacuum Release Assembly (Valve Repair Kit, Air Filter, Check Valve) Check Valves Jacket Steam Trap Kit Chamber Steam Trap Kit Contact For Pricing Contact For Pricing Contact for Pricing Steam Generator Part/Component Safety PAX Performance PAX Complete PAX Generator Safety Valve Contactor Water Fill Valve Repair Kit Sight Glass with Gasket & Valves Generator Flange O-Ring Low Water Cut Off Complete Assemblies Contact For Pricing Contact for Pricing Contact for Pricing Safety PAX Includes components that ensure your autoclave is running safely. CSS recommends this PartsPAX™ to be changed out annually regardless of number of cycles. Safety PAX Performance PAX Complete PAX Inspection Frequency Annually Every 300 Cycles Every 300 Cycles Sterilizer Part/Component Safety PAX Performance PAX Complete PAX C3 Chamber Cleaner Starter Kit Door Sealant Internal Door Lock Assembly* Door Gasket Jacket Safety Valve Chamber Safety Valve Door Lubricant Valve Assembly: Chamber, Jacket, Exhaust, Water, Gasket Air**, Gasket Exhaust** Vacuum Release Assembly (Valve Repair Kit, Air Filter, Check Valve) Check Valves Jacket Steam Trap Kit Chamber Steam Trap Kit Contact For Pricing Contact For Pricing Contact for Pricing Steam Generator Part/Component Safety PAX Performance PAX Complete PAX Generator Safety Valve Contactor Water Fill Valve Repair Kit Sight Glass with Gasket & Valves Generator Flange O-Ring Low Water Cut Off Complete Assemblies Contact For Pricing Contact for Pricing Contact for Pricing Performance PAX Includes all essential components to ensure your sterilizer is running smoothly. CSS recommends this PartsPAX™ to be changed out every 300 cycles. Safety PAX Performance PAX Complete PAX Inspection Frequency Annually Every 300 Cycles Every 300 Cycles Sterilizer Part/Component Safety PAX Performance PAX Complete PAX C3 Chamber Cleaner Starter Kit Door Sealant Internal Door Lock Assembly* Door Gasket Jacket Safety Valve Chamber Safety Valve Door Lubricant Valve Assembly: Chamber, Jacket, Exhaust, Water, Gasket Air**, Gasket Exhaust** Vacuum Release Assembly (Valve Repair Kit, Air Filter, Check Valve) Check Valves Jacket Steam Trap Kit Chamber Steam Trap Kit Contact For Pricing Contact For Pricing Contact for Pricing Steam Generator Part/Component Safety PAX Performance PAX Complete PAX Generator Safety Valve Contactor Water Fill Valve Repair Kit Sight Glass with Gasket & Valves Generator Flange O-Ring Low Water Cut Off Complete Assemblies Contact For Pricing Contact for Pricing Contact for Pricing Complete PAX Includes all Performance PAX and Safety PAX components plus a few other key recommended replacement parts. CSS recommends this PartsPAX™ to be used if maintenance hasn’t been performed in over a year and/or the autoclave sees heavy use. Safety PAX Performance PAX Complete PAX Inspection Frequency Annually Every 300 Cycles Every 300 Cycles Sterilizer Part/Component Safety PAX Performance PAX Complete PAX C3 Chamber Cleaner Starter Kit Door Sealant Internal Door Lock Assembly* Door Gasket Jacket Safety Valve Chamber Safety Valve Door Lubricant Valve Assembly: Chamber, Jacket, Exhaust, Water, Gasket Air**, Gasket Exhaust** Vacuum Release Assembly (Valve Repair Kit, Air Filter, Check Valve) Check Valves Jacket Steam Trap Kit Chamber Steam Trap Kit Contact For Pricing Contact For Pricing Contact for Pricing Steam Generator Part/Component Safety PAX Performance PAX Complete PAX Generator Safety Valve Contactor Water Fill Valve Repair Kit Sight Glass with Gasket & Valves Generator Flange O-Ring Low Water Cut Off Complete Assemblies Contact For Pricing Contact for Pricing Contact for Pricing Troubleshooting We’re always here to help you, here are some frequently asked questions around our maintenance program All FAQs My company would like to be factory trained. Do you offer training classes? Yes, we offer training classes at our Billerica, MA facility throughout the year. Attendees will have a lot of fun meeting the Consolidated team and learning the following: The basics of sterilization sterilization theory How an autoclave is built from scratch How to maintain an autoclave How to calibrate the control system How to set up cycles on ADV and X1 control system How to service an integral steam generator How to service a door hub mechanism How to install an autoclave How to install a Bioseal And more... Please contact us to find out when our next class is scheduled. The items in my autoclave are not drying and are coming out wet (i.e. wet packs) A wet pack can occur for any number of reasons. There is no single place to look first. There are, however, certain operator behaviors and processes as well as mechanical failures within an autoclave that could lead to the moisture being retained inside an autoclave chamber and/or load. Read here for more information: https://consteril.com/wet-packs-guide/ Where do I find my autoclave’s serial number? The serial number is typically located in a couple of places on the autoclave: On the back-side of the front access panel (below the chamber door). On the touchscreen control system: located on main menu screen of ADV control system located on the information menu (press "i") on the X1 control system The temperature/pressure in the jacket will not rise. If your unit is equipped with an integral steam generator, verify that the generator has pressure. If the generator does not have pressure then press the Generator On/Off button on the Main Menu. If you can hear the contactor clicking on and off then you know the problem is on the generator side (not the control side). Verify that the 3-phase power to the generator is in the On position. Verify that the 3-phase circuit breaker has not tripped (may need to be reset). Verify that there is water in the generator (check the sight glass). Check to see if the manual reset on the pressure switch needs to be reset (metal tab or button on top of the pressure switch). If your unit runs on house steam, then please check the following: steam strainer entering the jacket (look for clogged screen), steam-to-jacket valve (make sure it's functioning/actuating), jacket steam trap (make sure steam is flowing through this trap.) Learn how to properly maintain your autoclave. Get the eBook We have a nationwide network of factory trained service technicians providing expert sterilizer service. Ready to Talk to a Service Rep? Contact Us
