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Frequently Asked Questions

I purchased a part 6 months ago and just installed it. It isn’t working. Can I return it?

We can exchange faulty parts for up to 90 days from date of purchase. Please call CSS with the autoclave serial number to get a RMA number PRIOR to return.

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What is the warranty on parts?

Parts are protected by a 90 day warranty from shipment date against defects.

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Can I purchase RO/DI systems, WaterEco cans, and/ or a generator from CSS to resell to my customer?

Yes, contact [email protected] or call us. See the part discounting schedule for more information.

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Can I put non OEM parts on a CSS sterilizer?

No, only CSS OEM parts may be used as a replacement on all CSS units. Consolidated cannot guarantee performance nor support sterilizers that use non OEM parts. The customer warranty will be voided.

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What parts should I put on during the preventative maintenance or safety PM?

Contact CSS part sales with your sterilizer serial number and we will prepare a customized PartsPAX quotation for that sterilizer build.

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What are CSS recommendations on proactive service intervals?

Consolidated recommends a safety inspection once per year minimum AND a preventative maintenance inspection once every 300 cycles, whichever comes first. Refer to SterilCare PartPAX literature for more details.

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How much is the part and what is the part number?

We distribute a spare parts price list that is available to our authorized service providers exclusively. All pricing and discounting schedule information is located here.

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