Maximize your lab's productivity with cloud connected autoclaves. / Learn More

Frequently Asked Questions

Where do I find my autoclave’s serial number?

The serial number is located on the back-side of the front access panel (below the chamber door).

Read More

How do I get a manual for my sterilizer?

Contact us. Please have your sterilizer serial # handy.

Read More

The printer is not working upon startup of the sterilizer. The status light is on and reprint is working. How can I fix this?

Refer to this page for instructional videos: https://consteril.com/resources/instructional-videos/

Read More

How do I get factory direct service?

Please contact us for information about authorized service providers and parts distributors in your area.

Read More

When does the warranty expire on my sterilizer?

All domestic Consolidated autoclaves include a one (1) year warranty covering defective parts and labor. More details are available here: https://consteril.com/support-and-services/warranty/

Read More

Who is the authorized service provider in my area?

We have a vast network of highly qualified service technicians around the world.  Please contact us to find out the name of your local authorized service providers and parts distributors in your area.

Read More

Can I upgrade my existing Consolidated sterilizer with Cloud technology?

Yes! If you already have a Consolidated sterilizer, you can retroactively get our Cloud module installed with a Cloud Upgrade Kit. Please fill out a Request a Quote form.

Read More

Can I add an RO water purification system to my existing autoclave or steam generator?

Yes absolutely. Please see the following link for more information on our RO system: https://consteril.com/resources/literature/

Read More

Do you sell reconditioned or refurbished autoclaves?

Yes, visit this page for a list of our current stock: https://consteril.com/products/sterilizers/refurbished-autoclaves/

Read More

Does connecting the Consolidated sterilizer to my network increase the chances of my network being hacked?

No. The only communication the sterilizer has is the HTTPS request made to the cloud server, which is hosted in a secure and isolated Virtual Private Cloud (VPC) at AWS. The sterilizer disallows incoming network connections.

Read More