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Frequently Asked Questions

Does CSS offer a warranty for laboratory autoclaves?

Yes. All of our laboratory autoclaves include a one (1) year warranty covering defective parts and labor, as well as a substantial warranty on the sterilizer chamber. We can also customize your warranty to meet your specific needs. For more information about our product warranty, please contact our service team.

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What sustainability features are standard in a Consolidated sterilizer?

Our autoclaves come with a wide variety of built-in sustainability features, including a water conservation system and energy saving capabilities. You can read all about them here.

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How much is the part and what is the part number?

We distribute a spare parts price list that is available to our authorized service providers exclusively. All pricing and discounting schedule information is located here.

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What are CSS recommendations on proactive service intervals?

Consolidated recommends a safety inspection once per year minimum AND a preventative maintenance inspection once every 300 cycles, whichever comes first. Refer to SterilCare PartPAX literature for more details.

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What parts should I put on during the preventative maintenance or safety PM?

Contact CSS part sales with your sterilizer serial number and we will prepare a customized PartsPAX quotation for that sterilizer build.

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Can I put non OEM parts on a CSS sterilizer?

No, only CSS OEM parts may be used as a replacement on all CSS units. Consolidated cannot guarantee performance nor support sterilizers that use non OEM parts. The customer warranty will be voided.

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Can I purchase RO/DI systems, WaterEco cans, and/ or a generator from CSS to resell to my customer?

Yes, contact [email protected] or call us. See the part discounting schedule for more information.

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Is the 1 year warranty comprehensive?

No it is not. The equipment is protected by a one (1) year warranty against manufacturing defects, defective parts and labor. This DOES NOT include recommended preventative maintenance parts. Each sterilizer ships with a warranty certificate that explains what is and is not covered.

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What happens if the customer does not use an authorized service team?

We reduce the chamber warranty from 15 years to 10 years if they do not use a CSS authorized group. We will void the 1 year warranty on the sterilizer.

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What is the warranty on parts?

Parts are protected by a 90 day warranty from shipment date against defects.

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