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Frequently Asked Questions

The printer is printing upside-down. How do I fix this?

Turn the controller off. Press and hold the FEED button on the printer while you turn the power back on. Wait 5 seconds and release the FEED button. Press the re-print button to test that the printer is printing the…

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The steam generator will not pressurize.

Press the Generator On/Off button on the Main Menu. If you can hear the contactor clicking on and off then you know the problem is on the generator side (not the control side). Verify that the 3-phase power to the…

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The sterilizer controller is displaying temperature and pressure values that don’t make sense.

Most likely the ribbon cable has not been plugged into the back of the controller.

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The temperature/pressure in the jacket will not rise.

If your unit is equipped with an integral steam generator, verify that the generator has pressure. If the generator does not have pressure then press the Generator On/Off button on the Main Menu. If you can hear the contactor clicking…

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What if my sterilizer loses internet connectivity?

If your cloud-connected sterilizer loses internet connectivity, it will detect an internet disconnection and buffer the data locally inside the sterilizers. Buffered data will be transferred to the cloud as soon as the internet connection is re-established. The software will also…

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What is covered under my sterilizer warranty?

Everything except consumables. More details are available here: http://www.consteril.com/support-and-services/warranty/

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What is TetraScience?

TetraScience is a cloud-based software platform for scientific instruments. The platform helps researchers remotely monitor and manage their instruments and experiments. The TetraScience cloud software enables remote monitoring, alerting, and data capture for a myriad of laboratory instruments.

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What is the heat loss for my autoclave?

Refer to the production specification sheets located here: http://www.consteril.com/resources/literature/

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What is the lead-time for delivering an autoclave?

Delivery times can range from 30-120 days. Please contact us for more information.

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What is the minimum water pressure needed for incoming water to the generator?

Refer to the production specification sheets located here: http://www.consteril.com/resources/literature/ or review your installation instructions.

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