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Frequently Asked Questions

I purchased a part 6 months ago and just installed it. It isn’t working. Can I return it?

We can exchange faulty parts for up to 90 days from date of purchase. Please call CSS with the autoclave serial number to get a RMA number PRIOR to return.

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My company would like to be factory trained. Do you offer training classes?

Yes, we offer training classes at our Billerica, MA facility throughout the year.

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How often do you recommend doing PMs?

The frequency of your preventative maintenance program is typically dictated by the number of cycles you run, your facilities SOP’s, or the requirements of the state.   Consolidated recommends preventative maintenance service plans and convenient parts packages as part of our SterilCare program.

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How do I repair or reassemble a solenoid valve.

Check out our instructional videos here: https://consteril.

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How do I order parts?

Contact your local parts distributor, or contact us, or see if it’s one of the commonly replaced parts found in our e-store.

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What parts do you recommend replacing during PM?

Consolidated recommends replacing parts found in our convenient parts packages known as SterilCare PartsPAX.  These PartsPAX include the recommended certified components to keep your sterilizer working reliably and safely over time. Contact us for direct advice and also spend a few minutes reading our maintenance guidelines article located here: https://consteril.

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Why are my heaters failing? 

There are a number of reasons that heating elements could fail, a few of which are: 1) poor water quality, 2) lack of maintenance and 3) improper onsite voltage. Refer to this page for more information on water quality for your steam generator: https://consteril.

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How do I get factory direct service?

Please contact us for information about authorized service providers and parts distributors in your area.

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Who is the authorized service provider in my area?

We have a vast network of highly qualified service technicians around the world.  Please contact us to find out the name of your local authorized service providers and parts distributors in your area.

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