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Frequently Asked Questions

I still have growth in my media (liquids) after autoclaving. What’s wrong?

It’s important to set the proper sterilization time for your given volume of liquid. Refer to this page for more information on autoclaving liquids: https://consteril.com/steam-sterilization-cycles-part-2-liquids/

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Is my Consolidated sterilizer data safe in the cloud?

When data is transmitted between your Consolidated sterilizer and the cloud, it is encrypted using HTTPS/TLS.  Stored data is then encrypted and secured by server-side AES-256 bit encryption provided by Amazon Web Service (AWS).

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Liquid media is spoiling (is not being sterilized properly).

Check to make sure the exposure time is appropriate for the amount of liquid in the largest container (see chart in Operator Manual).

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My company would like to be factory trained. Do you offer training classes?

Yes, we offer training classes at our Billerica, MA facility throughout the year.  Attendees will have a lot of fun meeting the Consolidated team and learning the following: The basics of sterilization sterilization theory How an autoclave is built from scratch How to maintain an autoclave How to calibrate the control system How to set […]

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My controller display is not operating correctly.

Make sure all of your cable connections to the touchscreen are secure and connected properly.

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My door is stuck with product in it. How do I get it open?

Wait until the chamber temperature reaches zero and contact your local authorized service provider.

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My jacket/generator won’t turn on. What should I do?

There are a few things that could be causing this.  Check to see if there is pressure in the generator.  If the pressure is reading 0 you could have a facility related (water or electrical) issue, or a component may be bad. Contact us or your local Consolidated authorized service provider to schedule a service […]

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My spore test (biological indicator) has failed. What happened?

There are several items that can cause a spore test to fail. The primary reason why a sport test fails (i.e. the biological indicator grows bacteria) is because the indicator was not exposed to a sufficient combination of temperature and time. Assuming the autoclave is set to the correct temperature and time, here are a […]

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My touchscreen is frozen. What should I do?

Reboot the autoclave by turning the power off and back on. If it is still frozen, contact us or your local service provider.

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My unit is not working properly, can you help me troubleshoot?

Of course we are glad to assist you.  Please contact us with the serial number for your autoclave or contact your local Consolidated authorized service provider

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