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Frequently Asked Questions

Steam is filling up the room. What is wrong?

The first step is to ensure that the door is closed all the way. If that is not the issue, contact us or your local authorized service provider.

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The ink is not showing up on the printer paper. What could be wrong?

The wrong paper could be installed. Make sure impact paper is used with impact printers and thermal paper is used with thermal printers. Thermal paper has a gloss finish and impact paper has a matte finish. Also, refer to this page for instructional videos: https://consteril.com/resources/instructional-videos/ For impact printers, ensure a new ribbon has been recently […]

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The items in my autoclave are not drying and are coming out wet (i.e. wet packs)

A wet pack can occur for any number of reasons. There is no single place to look first. There are, however, certain operator behaviors and processes as well as mechanical failures within an autoclave that could lead to the moisture being retained inside an autoclave chamber and/or load. Read here for more information: https://consteril.com/wet-packs-guide/

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The lights on the Opto-22 board seem to be working but the valve(s) are not.

Check for a blown fuse inside the controller. If the light on the fuse is on then it is blown.

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The printer is printing upside-down. How do I fix this?

Turn the controller off. Press and hold the FEED button on the printer while you turn the power back on. Wait 5 seconds and release the FEED button. Press the re-print button to test that the printer is printing the correct way.

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The steam generator will not pressurize.

Press the Generator On/Off button on the Main Menu. If you can hear the contactor clicking on and off then you know the problem is on the generator side (not the control side). Verify that the 3-phase power to the generator is in the ON position. Verify that the 3-phase circuit breaker has not tripped […]

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The sterilizer controller is displaying temperature and pressure values that don’t make sense.

Most likely the ribbon cable has not been plugged into the back of the controller.

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The temperature/pressure in the jacket will not rise.

If your unit is equipped with an integral steam generator, verify that the generator has pressure. If the generator does not have pressure then press the Generator On/Off button on the Main Menu. If you can hear the contactor clicking on and off then you know the problem is on the generator side (not the […]

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What if my sterilizer loses internet connectivity?

If your cloud-connected sterilizer loses internet connectivity, it will detect an internet disconnection and buffer the data locally inside the sterilizers. Buffered data will be transferred to the cloud as soon as the internet connection is re-established. The software will also detect a sterilizer offline event and alert the associated users based on their configured preference.

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What is covered under my sterilizer warranty?

Everything except consumables. More details are available here: https://consteril.com/support-and-services/warranty/

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