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Frequently Asked Questions

I need a part ASAP what is your cut off time for same day shipment?

We stop taking parts orders at 3:30pm EST Monday through Friday (excluding company holidays and other planned absences). Some parts may have a lead time such as a non-stock item, or if it requires programming and/or factory labor prior to shipping.

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Who pays for shipment?

The party placing the order covers this shipping charge. We are happy to provide a shipping estimate cost upon request. CSS will include a shipping and handling fee to all parts orders. When placing a parts order please indicate the level of urgency or the order will ship via Ground shipment.

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What information do I need to place a parts order?

Please supply the sterilizer serial number to ensure the correct part is ordered, and the shipping address if different from the service group office address.

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What else should I be selling with a controller upgrade?

A Complete PAX is recommended with every control upgrade installation to ensure the entire autoclave has all good components.

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What do I do with controller upgrade sales opportunities?

For a new controller upgrade, email the lead to [email protected] immediately with the complete customer contact information, as well the serial number of the unit if applicable. You will be the installer and we will need an installation quotation from you. CSS will quote the customer directly. Remember controller upgrade opportunities are eligible for a finder’s fee if you email us the lead.

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What happens if the customer does not use an authorized service team?

We reduce the chamber warranty from 15 years to 10 years if they do not use a CSS authorized group. We will void the 1 year warranty on the sterilizer.

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Is the 1 year warranty comprehensive?

No it is not. The equipment is protected by a one (1) year warranty against manufacturing defects, defective parts and labor. This DOES NOT include recommended preventative maintenance parts. Each sterilizer ships with a warranty certificate that explains what is and is not covered.

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What sustainability features are standard in a Consolidated sterilizer?

Our autoclaves come with a wide variety of built-in sustainability features, including a water conservation system and energy saving capabilities. You can read all about them here.

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What safety features do Consolidated’s academic autoclaves include?

All of our sterilizers include standard safety alarms. Process alarms and errors are documented and communicated both audibly and visually.

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What types of materials can I sterilize using a Consolidated autoclave?

Our autoclaves can sterilize anything in an academic setting that requires sterilization, including LB broth, red-bag waste, pipette tips, glassware, agar, media-warming and more.

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