Preventative Maintenance FAQs

Consolidated recommends a safety inspection once per year minimum AND a preventative maintenance inspection once every 300 cycles, whichever comes first. Refer to SterilCare PartPAX literature for more details.

Contact CSS part sales with your sterilizer serial number and we will prepare a customized PartsPAX quotation for that sterilizer build.

No, only CSS OEM parts may be used as a replacement on all CSS units. Consolidated cannot guarantee performance nor support sterilizers that use non OEM parts. The customer warranty will be voided.

Yes, contact [email protected] or call us. See the part discounting schedule for more information.

No it is not. The equipment is protected by a one (1) year warranty against manufacturing defects, defective parts and labor. This DOES NOT include recommended preventative maintenance parts. Each sterilizer ships with a warranty certificate that explains what is and is not covered.

We reduce the chamber warranty from 15 years to 10 years if they do not use a CSS authorized group. We will void the 1 year warranty on the sterilizer.

Parts are protected by a 90 day warranty from shipment date against defects.

Contact your local parts distributor, or contact us, or see if it's one of the commonly replaced parts found in our e-store. Also check out our blog: Steam Autoclave Components, Maintenance, and Anticipated Replacement Cycles: 3 Common Maintenance Questions

Please supply the sterilizer serial number to ensure the correct part is ordered, and the shipping address if different from the service group office address.

The party placing the order covers this shipping charge. We are happy to provide a shipping estimate cost upon request. CSS will include a shipping and handling fee to all parts orders. When placing a parts order please indicate the level of urgency or the order will ship via Ground shipment.

We stop taking parts orders at 3:30pm EST Monday through Friday (excluding company holidays and other planned absences). Some parts may have a lead time such as a non-stock item, or if it requires programming and/or factory labor prior to shipping. You will always receive confirmation when your parts order is received, so if your order has not been confirmed and it is urgent, please do not hesitate to call our parts department. At order please request an expedited shipment with the delivery is urgent.

Unless otherwise previously arranged, parts orders are to be paid by credit card upon shipment.

Please contact our parts department directly with the autoclave serial number for more information, as the answer to this question depends on the part(s) you need. We will provide all available options. Depending on the age of the unit, we may recommend a controller upgrade or new unit.

We do require the serial number to place some parts orders, such as heaters for the generator, but not all. If you do not provide the serial number, we cannot verify that the order is accurate. If you are unsure of the part you need, please provide the serial # to CSS to avoid error. CSS can apply a restocking fee for incorrectly ordered parts within 90 day

We also ship with FedEx or DHL, however we do not have a daily pick-up with these carriers so there is a chance you could experience a delay.

When a SterilCARE PAX is requested, initially the factory recommendation will be provided. Our parts PAX can be customized to best meet the customer’s needs, but the basic structure of the PAX must stay intact.

You may return the parts within 90 days of purchase, but a 35% restocking fee will apply. No unused electronic parts can be returned. Please call CSS to get a RMA number PRIOR to return.

We can exchange faulty parts for up to 90 days from date of purchase. Please call CSS with the autoclave serial number to get a RMA number PRIOR to return.