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Frequently Asked Questions

My company would like to be factory trained. Do you offer training classes?

Yes, we offer training classes at our Boston, MA facility throughout the year.  Please contact us to find out when our next class is scheduled.

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How often do you recommend doing PMs?

The frequency of your preventative maintenance program is typically dictated by the number of cycles you run, your facilities SOP’s, or the requirements of the state. Contact us for direct advice on this topic or read our maintenance guidelines article: http://www.consteril.

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How do I repair or reassemble a solenoid valve.

Check out our instructional videos here: http://www.consteril.

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How do I order parts?

Contact your local parts distributor, or contact us, or see if it’s one of the commonly replaced parts found in our e-store.

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What parts do you recommend replacing during PM?

Refer to our maintenance guidelines located here: http://www.consteril.

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Why are my heaters failing? 

There are a number of reasons that heating elements could fail, a few of which are: 1) poor water quality, 2) lack of maintenance and 3) improper onsite voltage. Refer to this page for more information on water quality for your steam generator: http://www.consteril.

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How do I get factory direct service?

Please contact us for information about authorized service providers and parts distributors in your area.

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Who is the authorized service provider in my area?

We have a vast network of highly qualified service technicians around the world.  Please contact us to find out the name of your local authorized service providers and parts distributors in your area.

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