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Frequently Asked Questions

My touchscreen is frozen. What should I do?

Reboot the autoclave by turning the power off and back on. If it is still frozen, contact us or your local service provider.

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How do I get the compartment door open to change my paper?

Refer to this page for instructional videos: http://www.consteril.

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The printer is printing upside-down. How do I fix this?

Turn the controller off. Press and hold the FEED button on the printer while you turn the power back on. Wait 5 seconds and release the FEED button. Press the re-print button to test that the printer is printing the correct way.

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The ink is not showing up on the printer paper. What could be wrong?

The wrong paper could be installed. Make sure impact paper is used with impact printers and thermal paper is used with thermal printers. Thermal paper has a gloss finish and impact paper has a matte finish. Also, refer to this page for instructional videos: http://www.consteril.

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How to access the printer ribbon?

Refer to this page for instructional videos: http://www.consteril.

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How can I get my printer paper to advance?

Make sure the paper is loaded properly and refer to these instructional videos: http://www.consteril.

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How do I get the printer door open to change my paper?

Refer to this page for instructional videos: http://www.consteril.

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How do I change the paper and/or ribbon on my printer?

Refer to this page for instructional videos: http://www.consteril.

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The lights on the Opto-22 board seem to be working but the valve(s) are not.

Check for a blown fuse inside the controller. If the light on the fuse is on then it is blown.

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Why is my sterilizer alarm going off upon startup/installation?

Most likely a cable has not been plugged into the back of the controller.

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